Refund Policy

1. Eligibility for Returns:

  • Unopened and unused orders from Gaia Gamez may be returned within 30 days of receipt, with the item(s) in "sellable condition" and the shrink intact.

  • Opened items in their original packaging, with all parts and accessories, can also be returned within 30 days. These must be clean, undamaged, and free of defects.

2. Refund Calculation:

  • For unopened items, the cost minus shipping will be refunded.

  • Opened items will incur a 20% restocking fee in addition to the shipping cost. The remaining amount will be refunded.

3. Refund Processing:

  • Refunds will be initiated through the original payment method.

  • Please allow up to two billing cycles for the refund to appear on your statement, depending on your bank.

4. Packaging and Damage:

  • Return items must be securely packaged to prevent damage in transit.

  • Damaged items due to improper packaging won't be eligible for a refund.

  • We reserve the right to assess and charge a restocking fee if the returned product is dirty, wet, or incomplete.

5. Return Shipping:

  • The customer is responsible for return shipping costs.

  • Return shipping labels can be provided upon request, with the cost deducted from the refund.

6. Sale Items:

  • Sale items are considered final sale and aren't eligible for return or refund.

7. Defective Items:

  • Gaia Gamez guarantees game quality.

  • Defective items should be reported to gaiagamezoffice@gmail.com

  • Wear and tear, negligence, improper care, or accidents are not covered under this guarantee.

8. Initiating Returns:

  • Contact us at gaiagamezoffice@gmail.com and receive confirmation to return an item before returning any item.

  • Returns without prior confirmation might not be eligible for a refund.

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